Refund Policy

This Refund Policy explains when you may request a refund for paid ZoxReel plans (such as Pro). Free use of the editor does not involve payment and is not covered by refunds.

By purchasing a paid plan, you also agree to our Terms of Service.

You may request a refund if:

• You request it within 14 days of the qualifying payment, and
• The purchase was made through an official ZoxReel checkout flow, and
• There was a clear billing error, duplicate charge, or the paid features were unavailable due to a verified service fault on our side.

Refunds are evaluated case by case. We may decline requests that fall outside this window, involve chargebacks started without contacting us first, or show clear abuse of the service.

ZoxReel Pro is a digital subscription / digital service. Once access has been granted and used extensively, refunds may be limited or denied except where required by law or where we caused a material failure.

Plan changes (upgrade, downgrade, or cancellation going forward) are not the same as a refund for a past billing period. Cancel anytime to stop future renewals where applicable.

Email support@zoxreel.com with:

• The email address on your ZoxReel account
• Date and amount of the payment
• Payment reference / transaction ID if available
• A short reason for the refund request

Or use our contact page. Please do not open a chargeback before writing to us — we can usually resolve billing issues faster that way.

We aim to respond within a few business days. If a refund is approved, it is returned to the original payment method. Banks and processors may take 5–10 business days (sometimes longer) to show the credit on your statement.

Questions about this policy? Contact support@zoxreel.com.